2008-7 - 2009-12 Consultant
Location:Guangzhou Job Type:Full-time Department: Report to: Number of Subordinates:employees monthly salary:5100RMB
Job Category:Consulting
Career Level:management ( manager /cheap straighteners)
Responsibilities and Achievements:
1.Provide the presales support to sales.2.Independently set up,manage and carry out consultancy projects for client.3.To set the schedule and effectively monitor recruit TSR，and the final confirmation.4.To plan, manage and control the operations project, so as to achieve the cost targets in an efficient and effective manner.For example,separate the target to monitor(monthly,weekly,daily).5.To develop and implement an efficiency staffing plans to for Team.6.Connect and engage regularly with the Client to ensure there is strong partnership with the them.Confirm the service charge with the client and the call center.
Guangzhou sunrise computer service company limitedIndustry: Company Type:Foreign Company / Rep. Office Company Size:chi pink dazzle
Company Profile:
2004-10 - 2007-10 Customer service supervisor
Location:Guangzhou Job Type:Full-time Department: Report to: Number of Subordinates:30employees :
Job Category:
Career Level:
Responsibilities and Achievements:
1.In active service period,in charge of the HongKong HP customer service department.Separate the team to some group so that can increase the work efficiency.2.In order to plan the HP extend warranty service,to arrange the outbound service.Leading and driving the team to achieve the prescribed sales target.3.To manage agent performance and providing coaching and mentoring to new and existing team members on an ongoing basis. 4.Ensuring that the team achieves all of the Service Levels.5.And ever lead the HP technical support team get the first service of chi hair straightener.
2004-1 - 2004-10 Technical support
Location:Guangzhou Job Type:Full-time Department:Customer service department Report to:PM Number of Subordinates:employees :
Job Category:
Career Level:
Responsibilities and Achievements:
As a agent,my mainly job is offer software solution proposal to the HP computer user, hardware repairing advice to the service center, and help contact English speaking client.
